Information about the ordering, shipping and pick up process.
We ship orders the second and fourth week of each month. Because we are a small family farm, this allows us to be the most efficient with our time, balancing the farming and meat sales sides of our family business. Additionally, it helps us be more cost-effective for you and our farm with sourcing and accessing shipping supplies and rates.
Order deadlines are at noon CST on Monday of the shipping week. Orders received after that time will go out the next shipping date.
Payment is required before delivery
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. All orders are processed through Shopify.
Credit Card Processing Provider
All orders through our online store are processed by Shopify.
Short stock items
Please understand that Cylon Rolling Acres is a small farm, not a large warehouse. If an item becomes unavailable your final total, as well as any applicable delivery fees, will be reduced.
Delivery to P.O. Boxes
Unfortunately, we are unable to ship to P.O. Boxes.
We strive to have accurate inventory numbers on our website so we can fulfill orders according to request. Should any product ordered not be in stock at the time of fulfillment, customers will be notified and not be charged for those items. We do not offer backorders. Any unfulfilled product must be ordered again when it comes back in stock. Customers can sign up for our Friends & Family list to know when popular products back in stock.
Perishable Products/Meat/Food: Please contact us if you encountered a problem with delivery, otherwise due to the nature of our perishable products we do not offer returns.
Farm Gear: For farm gear products, refunds will be made on goods if they are damaged upon arrival. It is important to advise us immediately of damaged and broken goods so a refund can be issued. A refund will be applied to the credit card used to order the product. After 30 days this policy is void.
Digital Products & Gift Cards: All sales on digital products, including gift cards, are final. They are non-refundable.
Food Safety and Handling Practices
About our Food Safety and Handling Practices
All of our meat is cut, vacuum-sealed, and frozen in a USDA-inspected facility
Our inventory of meat is stored our state-licensed farm pack shed freezer, maintained at a temperature below 0 degrees F
Before packing orders, we are washing our hands for at least 20-seconds, cleaning our packing space and wearing gloves to pack orders. Anyone who is showing symptoms of sickness, will not be packing orders.
Visit our shipping page for full details on how we carefully ship your meat, including the shipping process, zones, and rates, as well as our box return program.
How do I change the delivery address for my gift order?
At check out click the "edit" link under the Delivery Address heading. From there, update the name, phone, and address of your recipient.
How do I leave a gift message/note with my order?
Leave your note in the "Special Instructions" box on the first page of the checkout process. This box is above the "Place Your Order" button.
How is shipping charged for gifts?
Shipping is based on the address where the gift will be sent. Shipping zone rates are based on states. You can find that list here.
FAQs Local Pick Up
FARM PACK SHED PICK UP PROCESS
How do pickup days work? Arrive at the pickup location at your scheduled time. Provide us with the name on your order. Your order will be in a bag or boxes so you will not need coolers unless you are traveling more than an hour.
What should I bring on pickup day? Bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.
How is my order packaged? All meat items come individually packaged and frozen. Your items will always be packed in boxes or bags for your convenience.
Can a friend pick-up my order? Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup. They should also have a copy of your order on hand (printed or email).
Order Pickup at the Farm
Orders can be picked up at the farm.
After placing an order, you'll receive an email with a link to schedule a pick up time.
Deadline: 1 day before the pickup date to allow for packing your order